# Insurance
Improve evidence intake, triage and decision workflows without creating opaque automation.
We help insurers and specialist intermediaries connect documents, data and expert review across operational decisions where speed and defensibility both matter.
## The operational tension
High document volumes, manual triage and fragmented systems increase cycle time and cost, but poorly governed automation can create greater conduct and decision risk.
## Decision support with accountability
We design structured intake, classification, prioritisation and review around clear evidence, confidence and escalation paths.
## From triage to resolution
The resulting workflow reduces avoidable handling, gives teams a clearer view of case status and keeps experts focused on exceptions and consequential decisions.
## Relevant work
- [Modernising mortgage intake and operations](/work/mortgage-digital-intake-operations)
- [Governing review and scoring for a national programme](/work/national-programme-review-scoring)
HTML: https://rodan.io/who-we-help/insurance