Solutions
AI knowledge search for professional services
Help staff find relevant internal material with source references and access controls that follow the underlying documents.
AI knowledge search retrieves material from an approved collection and can use it to draft a sourced answer. The quality of that answer depends on document coverage, retrieval and the system's ability to recognise when the evidence is insufficient.
Choose a bounded knowledge collection
Start with a maintained collection such as approved methods or internal operating guidance. Identify who owns each document, which version is current and which staff may use it. Mixing outdated drafts with approved guidance makes a fluent answer harder to trust, even when every sentence has a citation.
Preserve permissions through retrieval
The search index and answer service must respect the user's access at query time. We design for permission changes, deleted documents and confidential matters. A citation should open material the user is entitled to see, without revealing restricted titles or snippets through search results.
Test answers and refusals together
Build a set of real staff questions with expected source material. Include ambiguous questions, conflicting documents and questions the collection cannot answer. Review whether the answer is supported, whether important qualifications are missing and whether the system asks for clarification or declines when appropriate.
Decide whether generated answers add value
Better document organisation and conventional search may solve the problem with less complexity. We compare those options before adding generation. A pilot should establish source accuracy, retrieval usefulness and the effort required to maintain the collection. Bring a sample of approved guidance and the questions staff struggle to answer today.
Take the next step
Explore the approach and evidence
Discuss your decision problem
Bring an example of the current process and the decision you need to improve. We can help define a useful first release and assess whether a build is the right next step.
